Novotel London West
Qué dicen los huéspedes
The hotel is a great hotel, aesthetic wise it’s beautiful, location wise for what we needed it was spot on (Final Fantasy concert in the Eventim) and located round lovely pubs and places to eat (even as a vegan) the rooms were big and clean and very very nice. Staff were friendly but one girl in Particular gave us the plasters form her bag for one persons very badly cut feet as the first aid kid was empty, appreciate she likely needed them wearing heels and standing all day so thank you so much!
Lucy
abril de 2025
We were met with a very friendly desk lady who took the time to say hello and chat with my 7 year old son asking him about his day, she then went to get a children's welcome pack from a draw and included a tiger mask as he was wearing a tiger T shirt. He was chuffed with this. She offered him use of the sweets trolley all free of charge. We were made to feel very welcome. There was plenty of tea and coffee, some hotels only put enough for one cup but the room was well stocked and there was some chilled water in the fridge.
Rob
abril de 2025
The rooms are spacious and nice, breakfast was good, Location is the best!! Next to the underground station and lots of shops and restaurants. The staff are super nice and helpful. The area is safe and quiet
Sara
diciembre de 2024
We stayed for one night as we were attending a concert at the Eventim Apollo. The Novotel is perfectly situated for this, being less than 10 minutes stroll from the venue and only 5 minutes from Hammersmith Station. Although we didn't drive into town on this occasion, we did take a look at the onsite underground car parking which seemed fine albeit with very low headroom. At £1.50 per hour for hotel guests, it's pretty reasonable for London. We will probably drive in next time. The room was clean, comfortable and well equipped. The check in was quick, easy and friendly. The whole vibe was very comfortable and better than we were expecting from a big chain. We would certainly come back again.
David
marzo de 2025
Great location. Very close to Hammersmith tube and the Apollo. Received a nice welcome from Ioannis on reception, who was very helpful. Well appointed room, very clean and comfortable, with everything we needed. Bathroom not very big but plenty of space to lay out toiletries which is always appreciated. Wanted to eat before going out, but as hotel restaurant not open until later, we used room service and ordered a couple of pizzas. I don't know if they're made in-house or brought in, but either way, they were good.
Linda
febrero de 2025
Location Comfortable beds Varied breakfast
Patricia
febrero de 2025
Staying at your hotel and was thoroughly impressed by the exceptional service provided by your team. The reception staff were incredibly helpful, ensuring a smooth check-in process. When I experienced a car battery issue, they graciously extended my parking and offered assistance. A particular staff member, on duty around 7 PM, provided outstanding customer service by personally checking in to ensure everything was satisfactory—a gesture I deeply appreciated. The housekeeping team also deserves commendation for their friendliness and attention to detail, which significantly enhanced my stay.
Nikesh
febrero de 2025
The duty manager sorted and resolved the room issue to make the stay a comfortable and acceptable stay. The reception staff were as helpful as they could be. The breakfast was extremely good.
Lynise
enero de 2025
Position is great - only a short walk from Hammersmith station. Room was tiny(ish) for three people but good enough. Staff was very kind but not super attentive. We were there for Halloween and they were handing out candy - very cute!
Stella
noviembre de 2024
It was a short and pleasant walk from the Hammersmith tube station and closer than I thought it was to the theatre we were booked to see a show at. The property layout worked well and the room size was perfect for us. I loved the thoughtful touches the hotel provided us for our stay to make my partners birthday celebrations extra special, it really made our it more memorable and enjoyable than I could’ve imagined. The views from our 9th floor room were great too.
Ameeta
noviembre de 2024
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