Novotel London West

A good stay and a full service hotel that’s in need of an update. Nothing wrong here just a bit dated. Rooms are good sized and the beds and bedding comfortable, soft. The bathroom is good sized as well but the amount of caulk and over painting reveals some of the wear. The WiFi is great and for me my room had a view of London skyline and it was nice. Everything about the hotel feels late early 2000s. Golden Oak laminate in the rooms. The bar is staffed with talented, friendly mixologists and everyone is service oriented. Nothing wrong here. The rates were good for the location.

The hotel is a great hotel, aesthetic wise it’s beautiful, location wise for what we needed it was spot on (Final Fantasy concert in the Eventim) and located round lovely pubs and places to eat (even as a vegan) the rooms were big and clean and very very nice. Staff were friendly but one girl in Particular gave us the plasters form her bag for one persons very badly cut feet as the first aid kid was empty, appreciate she likely needed them wearing heels and standing all day so thank you so much!

We were met with a very friendly desk lady who took the time to say hello and chat with my 7 year old son asking him about his day, she then went to get a children's welcome pack from a draw and included a tiger mask as he was wearing a tiger T shirt. He was chuffed with this. She offered him use of the sweets trolley all free of charge. We were made to feel very welcome. There was plenty of tea and coffee, some hotels only put enough for one cup but the room was well stocked and there was some chilled water in the fridge.

We stayed for one night as we were attending a concert at the Eventim Apollo. The Novotel is perfectly situated for this, being less than 10 minutes stroll from the venue and only 5 minutes from Hammersmith Station. Although we didn't drive into town on this occasion, we did take a look at the onsite underground car parking which seemed fine albeit with very low headroom. At £1.50 per hour for hotel guests, it's pretty reasonable for London. We will probably drive in next time. The room was clean, comfortable and well equipped. The check in was quick, easy and friendly. The whole vibe was very comfortable and better than we were expecting from a big chain. We would certainly come back again.

Location Comfortable beds Varied breakfast